"The amount of effort and time they put into walking me through the process is unbelievable. From the first day that we met, they spent their entire evening walking me through the “big picture.” From there on out, they were always available to provide me with the information that I needed (or didn’t … need, but needed for the sake of my sanity) – every decision that I made, small or big, mattered to them. Not only did I feel like I had all the information I need to make those decisions, but I also felt like I was in good hands. Especially because, as a first-time buyer, I didn’t know all of the questions I should be asking (or do’s and don’ts, for example) and they would proactively provide this information, which made me feel like I was walking through this process with eyes wide open. From an expectations perspective, I don’t know how {Agent Name} does it – and to the fault of everyone else I worked with – they set my expectations really high and not unrealistically high because they would meet them."